Frequently asked questions

Choose the car, the dates and the pick-up location directly on the website and send your request. You pay nothing online. We check availability and confirm your booking by email or WhatsApp, usually within 30 minutes (between 8:00 and 21:00).

You pay when you collect the car, in cash or by card. You can also pay by bank transfer, provided the payment is confirmed in our account before the pick-up date. We do not ask for an advance payment.

No. For drivers over 25 who have held their licence for at least 3 years, we do not ask for a security deposit and do not block any amount on your card. For drivers under 25 or who have held their licence for less than 3 years, a security deposit applies – contact us before booking and we will tell you the amount.

Yes. Once you select the dates and times and any extras, you see the final price, with no hidden costs. The rate includes the kilometres, third-party liability insurance (RCA), zero-excess CASCO insurance (comprehensive cover), theft insurance, the road vignette (rovinietă) and sanitising of the car.

Let us know by email or WhatsApp at least 48 hours before pick-up, so that we can offer the car to other customers.

Yes, if the car is available. Let us know at least 24 hours in advance. The whole period is recalculated at the rate for the total number of days, so the extra day may even cost less.

You can return the car early at any time, but unused days or hours are not refunded.

Without a security deposit: drivers aged 25 to 65 who have held a driving licence for at least 3 years. If you are under 25 or have held your licence for less than 3 years, you can still rent, but please contact us before booking: a security deposit applies, set according to the car and the rental duration.

Your driving licence and identity card or passport, original and valid. Copies or photos on your phone are not accepted.

No. We only accept a full, valid driving licence.

No, if your licence was issued in an EU or EEA country. For licences issued outside the EU, we recommend that you also carry an international driving permit, especially if your licence is not written in Latin characters. If you are unsure, write to us before booking.

Yes, free of charge. The second driver must meet the same conditions: aged between 25 and 65, a licence held for at least 3 years and a valid identity card or passport, presented at pick-up.

From any address in Brașov or from Brașov-Ghimbav International Airport (GHV). Delivery is free. We do not deliver or collect cars in other cities.

Before pick-up, the agent on duty will send you a text message with their name and phone number, so you can find each other easily on arrival.

Send us your flight number when you book, so we can track the landing time. If anything changes, message us on WhatsApp.

The rental is calculated in 24-hour periods from the time of pick-up. If you return the car later than the time in your booking, an extra day is charged. Let us know in good time if you know you will be late.

Kilometres are included in the price: 300 km for a 1-day rental and 200 km per day for rentals of 2 days or more, calculated over the whole period (for example, 5 days = 1,000 km, 7 days = 1,400 km). You can see the exact total of included kilometres on the car's page as soon as you choose your dates.

Extra km are charged at €0.10/km for small and compact cars, €0.15/km for SUVs and large cars and €0.20/km for minibuses. Excess mileage of up to 20 km is not charged.

Example: for 7 days you have 1,400 km included. If you drive 1,450 km, you only pay for the extra 50 km: 50 × €0.10 = €5. There are no fixed packages or tiers. The difference is calculated from the odometer readings at pick-up and return and is paid when you hand the car back.

The car is handed over with enough fuel to get you comfortably to a petrol station, usually around a quarter of a tank. When you return it, leave at least the same level you received.

All costs (towing, draining the tank, cleaning the fuel system and any repairs) are borne by the customer. This situation is not covered by the CASCO insurance.

No, sanitising after each rental is included in the price. We only ask that you return the car in the condition in which you received it. If the car is very dirty (mud, sand, food leftovers), a cleaning fee of €50 for cars and €80 for SUVs and minibuses is charged. The condition of the car is checked on return, together with you, and the fee is paid on the spot only in this case.

No. If the car is returned smelling of smoke, the €50 cleaning fee applies (€80 for SUVs and minibuses). The condition of the car is checked on return, together with you, and the fee is paid on the spot only in this case.

No. Out of respect for customers who suffer from allergies, transporting animals is prohibited in all cars, regardless of size and even if they are kept in a carrier.

No, our fleet has no cars with a tow bar.

Call the supplier's number in the contract directly: they handle roadside assistance and will tell you the steps for recording the damage. If the car or the price is not as we confirmed, message us on WhatsApp and we will reply within 30 minutes, between 8:00 and 21:00.

All cars have zero-excess CASCO: you do not pay for the car's repair, however much it costs. The only possible cost is a fixed €100 fee for opening and handling the claim file, and only if the accident was not another driver's fault. For comparison, the usual excess on rentals is €500–1,000.

It depends on who is at fault:

• Another driver's fault: you pay nothing. The repair is paid for by the other driver's third-party liability insurance (RCA). You only need the joint accident report (constatare amiabilă) signed by both of you or the police report.
• In all other cases (you hit a post, a scratch in a car park, hail, an accident that was your fault): the repair is paid for by the CASCO insurance, and you only pay the fixed €100 claim fee.

Damage caused by negligence is not included here (see the next question).

Damage caused by negligence or abusive use: cut or deformed tyres, the underside of the car, the interior, a clutch damaged by misuse, running out of fuel, filling up with the wrong fuel, driving on roads that are not permitted, as well as driving under the influence of alcohol or leaving the scene of an accident. See all conditions.

Yes, by the CASCO insurance. You only pay the fixed €100 claim fee. Take photos, notify the supplier immediately on the number in the contract and follow the instructions you receive.

Stay at the scene of the accident and notify the supplier on the number in the contract. If the other driver admits fault, fill in the joint accident report (constatare amiabilă) together. If not, or if anyone is injured, call 112 and ask the Police for the documents, including the repair authorisation. Keep these documents: without them it cannot be proven that you were not at fault.

Fit the spare wheel, notify the supplier and go to the nearest tyre repair shop. If it is an ordinary puncture (nail, screw), you pay for the repair on the spot and we refund the amount when you return the car, on presentation of the receipt. Cut or deformed tyres are not covered by the CASCO insurance and their cost is borne by the customer.

All cars are checked before handover and come with 24/7 roadside assistance. If a problem arises, call the supplier's number in the contract: they will send technical help or a replacement car.

Fines received during the rental are paid by the customer. If the fine is paid on the spot, there are no other costs. If the Police ask us for the driver's details in order to issue the fine in their name, a €50 administration fee is charged.

No. The cars may only be used within Romania; leaving the country is not permitted.

Economy, family and compact cars, automatics, SUVs for mountain roads and 8+1-seat minibuses, from brands such as Dacia, Skoda, Seat, Volkswagen and Ford. See all cars.

Yes, on request: an 8+1-seat minibus with a driver, for large groups and events (for example airport transfers or group trips in the Brașov area). Write to us with the details and we will send you a quote.