Terms and Conditions

Welcome to rentacar-brasov.ro. By using this website and submitting a booking request, you confirm that you have read, understood and accepted these Terms and Conditions.

This is an English translation provided for information. In case of any discrepancy, the Romanian version prevails.

1. General provisions

The website rentacar-brasov.ro is operated by Olesund SRL, hereinafter referred to as the “Platform Operator”.

Olesund SRL runs the online platform and forwards booking requests to authorised partner companies that provide the car rental services, each hereinafter referred to as the “Provider”.

Submitting a booking request through the website does not constitute a booking confirmation and does not oblige the Provider to make a vehicle available.

Vehicle availability is checked exclusively by the Provider, and a booking is considered confirmed only after the Provider has expressly accepted it.

The rental contract is concluded exclusively between the customer and the Provider supplying the vehicle. The Provider’s identification details are stated in the rental contract, which is signed when the vehicle is picked up. Olesund SRL does not own the vehicles presented on the platform and is not a party to the rental contract.

2. Eligibility

To rent a vehicle, the driver must hold a valid driving licence for the relevant category and meet the Provider’s minimum requirements regarding age and years of driving experience.

The customer must present a valid identity document and be named in the rental contract.

3. Use of the vehicle

Vehicles may be used only within Romania. Taking the car out of the country (for example to Bulgaria, Hungary, etc.) is strictly prohibited without the Provider’s prior and express consent. Without this written approval, any trip outside the borders is a direct breach of the rental conditions.

Throughout the rental period, the renter must comply with the traffic laws in force and use the vehicle only for lawful purposes and in line with its intended use.

The following are prohibited:

• allowing the vehicle to be driven by unauthorised persons or persons not named in the contract;
• subletting the vehicle;
• using the vehicle in motor sports, vehicle tests, off-road activities or other activities that may damage it;
• driving under the influence of alcohol, prohibited substances or medication that impairs the ability to drive.

The platform offers services exclusively for renting cars and minibuses for passenger transport. Requests for funeral transport (coffins), grain, heavy goods, house moves, towing or other special transport of goods or animals are strictly excluded.

The renter must use the vehicle with the care of a responsible owner and follow the manufacturer’s recommendations.

Included mileage. The rate includes 300 km for a 1-day rental and 200 km per day for rentals of 2 days or more, calculated as an average over the whole rental period (for example, 7 days = 1,400 km). Kilometres driven above the included total are charged on return at €0.10/km for economy and compact cars, €0.15/km for SUVs and business cars and €0.20/km for minibuses. Overages of up to 20 km are not charged.

4. Technical condition and maintenance

The Provider must hand over the vehicle in good working order, together with the documents and equipment needed to use it.

During the rental, the renter must inform the Provider immediately of any dashboard warning lights, faults or other technical problems.

Carrying out any repairs without the Provider’s prior consent is prohibited.

5. Pick-up and return of the vehicle

Vehicles are picked up and returned only within the city of Brașov and at Brașov-Ghimbav International Airport (GHV). We do not offer delivery, drop-off or relocation to other cities (such as Sibiu, Bucharest, Cluj, etc.).

At the end of the rental period, the customer must return the vehicle on the agreed date and at the agreed time, together with all documents, keys and accessories.

The rental period is calculated in 24-hour periods starting from the pick-up time. Returning the vehicle later than the time agreed in the booking is charged as an additional rental day at the applicable rate.

Any damage or missing items found on return will be settled in accordance with the rental contract.

6. Accidents, damage and theft

In the event of an accident, damage or theft of the vehicle, the renter must inform the Provider immediately and follow its instructions.

The customer will contact the competent authorities when the situation requires it and will provide the Provider with all documents needed to settle the damage claim.

After any incident, the customer must remain at the scene and notify the Provider, as well as the Police, within 3 hours at the latest.

For each road incident (accident), a fee of 100 Euro for opening and handling the damage claim with the insurer and the other parties involved is payable.

Important: paying this fee does not replace the legal formalities. The customer must still send the Provider a full description of the incident and, as the case may be, complete the European Accident Statement (Constatare Amiabilă) or obtain the police report and the Repair Authorisation from the Police.

7. Zero-excess CASCO insurance

All cars are covered by CASCO (comprehensive) insurance with zero excess (SCDW). The term “Full CASCO” is not used, because it may give the impression that the insurance covers everything, regardless of how the car is used. In reality, it protects the customer in the event of traffic accidents, but it does not cover damage caused by gross carelessness or intentionally.

For an event that is covered, the only cost for the customer is the 100 Euro fee for handling the damage claim.

When the insurance protection is lost

The customer bears the full cost of the damage, and the CASCO insurance (SCDW) no longer applies, if:

• the car is driven off public roads: on unpaved roads, on routes or in areas where traffic is prohibited, or on road sections that put the integrity of the car at risk;
• the customer leaves the scene of the accident or does not notify the Provider and the Police within 3 hours;
• the car is driven by a person who is not named in the contract as a driver (main or additional);
• the damage is caused by incorrect, abusive or negligent use of the car, including damage to the tyres or the interior (upholstery, dashboard, seat covers).

What is not covered by the CASCO insurance

Even with zero excess, the customer pays in full for repairs or technical assistance when these result from negligence or improper use, for example:

• parts not covered: cut or deformed tyres, damage to the underside of the car (for instance after driving over rough or prohibited terrain), damage to the interior, a clutch damaged by incorrect use;
• serious breaches of the law: driving after drinking alcohol, leaving the scene of an accident, failing to notify the Police;
• negligent use: running out of fuel or AdBlue, filling up with the wrong type of fuel, driving on forest, unpaved or flooded roads.

When the incident is not covered by the insurance (negligence, abusive use, breach of the law), the customer bears the full value of the damage. If the car can no longer be driven, transporting it on a tow truck to the Provider’s premises is also at the customer’s expense.

8. Fines and additional costs

The renter is fully liable for all fines, road tolls, parking fees and any other costs arising from the use of the vehicle during the rental period.

The customer may be required to bear the costs resulting from damage to the vehicle or from failure to comply with the obligations set out in the rental contract.

Traffic or parking fines received during the rental are paid by the customer. If a fine is paid on the spot, directly to the issuing officer, no additional charge applies. The administration fee of 50 Euro applies only when the fine remains unpaid and the Police officially ask the Provider for the customer’s details in order to issue the fine in the customer’s name.

9. Fees for situations caused by negligence

• Lost key: the customer pays the official dealer’s invoice for a new key and its programming, plus the related transport and handling costs.
• Lost vehicle documents: 100 Euro, covering the time and fees needed to obtain duplicates.
• Wrong fuel: the customer bears all costs – towing, draining the tank, cleaning the fuel system and any engine repairs. This is not covered by the CASCO insurance (SCDW).
• Damaged or lost optional accessories (seat covers, cables, child seats, etc.): the full value of the item is charged.
• Cleaning: standard cleaning is included in the price; if the car is returned very dirty or smelling of smoke, a cleaning fee of 50 Euro for cars and 80 Euro for SUVs and minibuses is charged.

10. Deposit

No security deposit is required for cars booked through rentacar-brasov.ro. No amount is blocked on the customer’s card as a deposit.

The absence of a deposit does not release the customer from liability in situations excluded from the insurance, in case of improper use of the vehicle or breach of the obligations set out in the rental contract.

11. Booking request and confirmation

Submitting the booking form on the website constitutes a booking request.

Once received, the request is forwarded to the Provider, who checks the availability of the vehicle and may ask for additional information before confirming the booking.

A booking is considered confirmed only after the Provider has expressly communicated the confirmation.

The conditions regarding rates, deposits, cancellations, booking changes and any refunds are set by the Provider and will be communicated to the customer before the rental contract is concluded.

12. Limitation of liability

Olesund SRL is responsible solely for operating the online platform and for forwarding booking requests to the Provider.

Olesund SRL is not liable for:

• the availability of vehicles;
• the confirmation or refusal of bookings;
• the performance of the rental contract;
• the technical condition of the vehicles;
• the handover and return of the vehicles;
• deposits, insurance or other obligations assumed by the Provider.

Responsibility for providing the car rental service lies exclusively with the Provider supplying the vehicle.

13. Dispute resolution

Any disagreement will first be settled amicably wherever possible.

Disputes arising from the performance of the rental contract will be settled in accordance with the contract concluded between the customer and the Provider.

Disputes regarding the use of the website or the operation of the platform will be settled in accordance with the Romanian legislation in force.

14. Company details

Platform Operator – car rental services platform in Brașov

Olesund SRL
Tax ID (CUI): 20463816
Trade Register No.: J12/107/2007
E-mail: contact@rentacar-brasov.ro

Car rental service providers in Brașov

The rental services are provided by authorised partner companies. The identification details of the Provider supplying the vehicle (name, tax ID, Trade Register number) are stated in the rental contract, which is signed when the vehicle is picked up.